© 2023 by so naturelle.

So naturelle

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Shipping & Returns

PACKAGING POLICY

We pride ourselves to use compostable satchels and/or re-use of another packaging. Your package is zero-waste.

All packaging may include paper, carton, postage boxes and reuse of another brand packaging.

SHIPPING POLICY

We use Sendle, Australia Post and Mailman to send your orders. Standard delivery is a flat rate of $10 Australia wide. Your order is shipped within 2-5 days after receipt of payment and delivery is usually within 5-10 business days of order placement, however most likely within 3 days. We may deliver personally if you are nearby our place of business. 

For overseas delivery, please contact us prior to placing your order, and we will let you know the delivery costs. We accept international credit cards payment via Square. 

 

Your order is important to us. As a small business, we endeavour to please you with the best natural products delivered in a timely manner to your door. However, we do not control the shipping time or delivery process. Contact us if you have any issue with the delivery, and will do our best to resolve the issue. 

Return & Exchange Policy

We understand that sometimes this is not how you expected but we cannot accept any return or exchange. We don't refund an order that has been posted. 

If your order has not been posted or picked-up, we offer an exchange. 

We recommend a skin test on a small area first. All skins are different. 

Our soaps, deodorant and body products except the nude collection contain essential oils. Be aware that essential oils are not recommended to be used by infant, children or pregnant women.